How to File and Monitor Your Claim

We’re here for you. Let’s get you back on track. You can count on support from IR agents and claims adjusters, who have lots of experience to handle your auto, home or business insurance claim. They’ll get in touch with you right away to review your claim and your insurance coverage. They’ll also stay in touch with you throughout the process and answer all your questions. Let’s get started.

Option 1: Call Your IR Agent

Get in touch with your local IR agent to start your claim. Talking with someone you already know and who is familiar with the claims process can help put your mind more at ease.

Option 2: Call IR

If you can’t reach your agent, contact us. We know unexpected events can be stressful, and we’re ready to help.

Call (800) 367-3743 for support 24/7:

• Option 1 to report a windshield or auto glass claim (Call us or file your auto glass claim online now.)
• Option 2 for roadside assistance provided by Agero
• Option 3 for workers’ compensation claims (Call us or file your workers' compensation claim online now.)
• Option 4 to start a new claim for the first time
• Option 5 to speak to a representative about a previously reported claim
• Option 6 for Customer Care for questions about billing, payments and policy information

For a claim for a life insurance policy or annuity contract, call IR Family Life at (800) 458-0811, option 3.

Checking on your claim

Helping you stay informed is important to us. At any time, you can check what’s going on with your auto, home, or property claim in your online account. When applicable, you’ll be able to view:

• the status of your claim
• rental company and repair shop information
• payment status including history of payments made to you
• contact information for claims representatives handling your claim